Access our chatbot from the right side of any page on the Zoom Help Center. When questions are too complex for Bolt to answer, paid account users may continue on to a live chat support agent for 24x7 assistance. Bolt, our chatbotĪccess our virtual assistant Bolt, the chatbot to receive help with our most common questions.
Submit your web case here: Online Web Case. Contacting Billing Web caseįor fast help, licensed users of paid accounts may create a web case describing your question or issue in detail and our billing experts will resolve the issue and respond to you quickly. Additionally, Zoom account owners/administrators may leverage our chat and web case support.įor account owners, admins, and members of Zoom Business, Education, Enterprise, and API accounts, we offer chat, web case, and phone support as options.Īll accounts may leverage Zoom’s self-service resources for reporting abusive behavior, billing discrepancies, and accessing our sales team. Virtual assistance via our chatbot is also available Paid account usersĪll licensed, paid account users receive full web support including access to our video library, knowledge base, and user guides. If you are leveraging our basic free account, we offer unrestricted access to our online resources including: video tutorials, knowledge base, and user guides. When you have questions that our Zoom Help Center can’t solve, there are several options to get additional support from Zoom billing experts. Find answers to common billing questions, such as how to view your invoice history, how to cancel your subscription, how to add a promotional code, and more. Learn about Value Added Tax (VAT) for specific countries, tax exemptions, frequently asked questions about taxes, and more. manual pay, updating your credit card, and more. Learn about billing error codes, auto pay vs. Learn about getting started with billing management, upgrading your plan, plan types, account types, and more. In the Zoom Help Center, you will find billing resources in the following areas: Access the Zoom Help Center any time day or night at. The Zoom Help Center is your first stop for accessing all our best tips and tricks as well as answers to your most pressing questions.
When it comes to your billing needs, Zoom remains committed to providing the best possible customer experience. We understand how important Zoom products are for keeping you connected at work, school, and in your personal life.
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